The RevTrax® Offer Management Platform Integration – for Salesforce Service Cloud
Digitally deliver offers securely to consumers worldwide with the the leading industry customer service tool.
Customer Service as it was Meant to Be
Customer service representatives don’t have effective tools to deliver digital offers in response to customer service inquiries in a fast, efficient manner. Sending product or currency in the mail can be cost-prohibitive, present a fraud risk, and take too long to reach consumers.
The RevTrax Offer Management Platform seamlessly connects with Salesforce Service Cloud, the leading industry customer service tool, empowering organizations with the ability to deliver more intelligent customer service offers digitally to consumers worldwide, leveraging RevTrax’s unparalleled data and insights.
Resolve Customer Complaints Quickly and Securely with Digital Offers
- Easily deliver offers to customers worldwide securely
- Solve customer grievances faster with a simple to use, fully digital, secure solution that is fully integrated with Salesforce Service Cloud
- Maintain complete offer control and accountability
- Set up the types of offers your customer service representatives can use to address customer issues immediately
- Set budgets and controls to tightly manage expenses
- Track which offers go to each customer and receive end-to-end reporting of offers via your customer service program
- Eliminate fraud typically associated with customer service offers
- Deliver resolutions faster and deliver the optimal customer experience
- Deploy secure digital offers to solve customer complaints in real-time via any communication channel supported by Service Cloud. According to Hubspot Research, 90% of customers rate an ‘immediate’ response to a customer service inquiry as ‘important’ or ‘very important’.”
“A moderate increase in Customer Experience generates an average revenue increase of $823 million over three years for a company with $1 billion in annual revenues.” – Temkim Group
Optimize Your Customer Service Offers
With RevTrax reporting, you’ll be able to track budgets and manage usage in real-time. Eliminate reliance on third party systems to deploy high-value customer service offers and move to a solution that leverages your integration with Salesforce Service Cloud.
“7 out of 10 U.S. consumers say they’ve spent more money to do business with a company that delivers great service.” (AMEX Customer Service Barometer)
With the RevTrax Offer Management Platform Integration for Salesforce Service Cloud, customer service offers reach a new level of efficiency, transparency and cost-effectiveness.
Utilitize RevTrax Offer Formats for SFSC
Brands can utilize various RevTrax offer formats to deliver customer service offers via any of Service Cloud’s supported messaging channels to respond to customer complaints and requests. We recommend:
- RevTrax Single-Use eComm Codes – promotional codes that deactivate upon offer redemption.
- Universal Mobile OfferTM – allows brands to deliver a mobile offer via a barcode that can be scanned from a phone at a network of retailers.
- eReceipt Rewards – brands can implement this solution where consumers send proof of purchase, which is validated by RevTrax and consumers will then receive a text with a link to redeem their reward/discount.
- There are several ways in which brands can deliver savings; retail gift card, coupon, Visa eGift Card, Paypal, or Venmo. These options are a fast, secure and efficient way to serve your customers in real-time.
Contact us today to learn more about how our promotion optimization
solutions can help you reach your business goals.
